Return & Exchange

If your order is not quite right, contact us within 7 calendar days of delivery to request a return or exchange. Please include your order number, the item, and the reason for your request.

For a change-of-mind or size-related return, items must be unworn, unwashed, unaltered, and free from stains, fragrance, or damage, with their original tags attached. Trying an item on carefully to check the fit is fine. Please include the original packaging where possible.

Contact us before sending your parcel. We will provide the return address and instructions. Please dispatch the item within 7 calendar days of receiving those instructions and keep your tracking receipt. Do not send returns to a courier or supplier address without confirmation.

Size or style exchanges are subject to availability. If your preferred item is unavailable, you may choose another available item or request a refund. Any price difference will be confirmed before the exchange is processed.

After receiving and checking your return, we aim to process an approved refund within 7–10 business days. Refunds will be sent to the original payment method where possible. For cash-on-delivery orders, we will arrange a bank transfer with you. Your payment provider may require additional time. For change-of-mind or size-related returns, return shipping and any new exchange delivery charges are your responsibility; original delivery charges are not refunded.

If you receive an incorrect, damaged, or faulty item, please contact us promptly with your order details and photographs if available. We will arrange an appropriate replacement or refund and cover reasonable return delivery costs. The change-of-mind condition requirements do not prevent a claim concerning a fault that appeared during normal use.

This policy does not exclude or limit rights or remedies available under applicable consumer protection law.

Contact us about a return or exchange